Welcome to the Riva Fashion Online Store FAQ! Here, you can find answers to common questions about shopping at our online store, including how to make a purchase, how to track your order, and how to return or exchange an item. We hope this FAQ helps you find the information you need to have a smooth and enjoyable shopping experience with us.
You can find a complete size guide on the side bar of the product page.
The currency that you can pay in depends on the country store you choose. You can choose from 5 Gulf countries and pay in the corresponding currency. You can also choose the international Riva store, where payment is in U.S. dollars.
Yes, you can change the currency that you pay in by changing your country store from the list at the right side of the website footer. The available currencies are: U.S. Dollar, Bahraini Dinar, Kuwaiti Dinar, Qatari Riyal, Saudi Riyal, and U.A.E. Dirham.
We currently accept VISA, MasterCard, AMEX, and KNET. Other payment methods may be introduced in the future.
The refund process typically takes 15 to 30 days. Please contact us if you have any questions about the status of your refund.
We offer shipping to a wide range of countries around the world.
We currently use FedEx Express for international shipments and PostaPlus for local delivery in Kuwait. We may use other service providers in the future.
Package delivery may take up to 9 business days for international shipments and up to 7 days for local shipments.
You can track the status of your order by clicking "My Orders" on the sidebar in your account page. If you did not register before placing your order, you can go to the "Track Your Order" page and enter your order number and email address. Once your order leaves our warehouse, you will receive an email with the tracking number generated by the courier for your package.
You can change your delivery address as long as your package has not been dispatched. Once it leaves our warehouse, we cannot control its course.
Customs policies vary from country to country, so it is not possible for us to determine the customs policies for every country. We recommend inquiring with your customs authority about any taxes that may be charged for the item you wish to buy.
If you need a different size after trying the one you ordered, you can return the original item and place a new order for the size you need. Both the return and the new order can be processed at the same time. For more information on returns, please see our Return Policy page.
You can return an item by filling out the Return Form on our Return Policy page. Once we receive your form, we will initiate a pick-up request from the courier and provide you with the necessary documents required by the courier upon pick-up.
If the order was paid online, we can easily return the amount to the same account used to pay the order. If the order was paid for using a gift voucher, the amount will be returned as a balance in your Riva wallet and can be used for your next purchase through our website or app.
The refund process may take 15 to 30 business days, but if the refund is to your Riva wallet, the amount will be credited to your wallet once we receive the returned products.
Unless the item you received contains manufacturing defects or does not match the item you ordered, Riva Fashion does not cover the fees for return shipping.
Since our online store is independent from our physical stores, it is not possible to return an item purchased online to a physical store.