FAQs

Technical

I’m having trouble signing into my account; do I have to make a new one?

You can surely create a new account but we can help you too. Just either call us on any of our mentioned numbers or contact our care center and we’ll be more than happy to help.

I forgot my password, what should I do?

After entering your email on our login page, just click “Forgot my password” and follow the easy steps on your email, this shouldn’t take more than 2 minutes in total.

Is shopping in Riva Fashion safe?

Shopping on Riva’s website and application is guaranteed to be 100% secure. All stored payment details are encrypted with the highest levels of security. We follow the most stringent protocols to ensure that each of our customer’s data is protected.

How do I change the currency?

You can change your currency by changing your country.