Can I return my order for free?

Yes, returning your order is free and arranged within 48 hours.

How will I receive my refund?

If you paid online, we will return the amount to the same account used to pay for the order. If you paid with cash on delivery, the amount will be returned as a balance in your Riva wallet that can be used for your next purchase.

How long do I have to request a refund?

You can request a refund within 14 days of receiving your order. Please note that the items must be in their original condition with the tags attached. This only applies to apparel and clothing. Perfumes and cosmetics cannot be returned for hygiene reasons.

How long will it take to receive my refund?

Once we receive your returned items, we will initiate the voucher creation request or the refund request, depending on your request. Voucher creation usually takes 24 hours from receiving the order and the refund process may take up to 14 days.

Can I exchange or return an item in your store if I purchased it online?

At this time, we do not offer the option to exchange or return items in our store if they were purchased online. However, you may exchange the size or color of the item within 14 days of receiving it by presenting the invoice at the nearest Riva store to you.