WHAT IS OUR POLICY ON RETURNS

 

Shipping

 

Delivery inside the State of Kuwait

We deliver inside the State of Kuwait through PostaPlus. Should you choose to complete your payment through a credit/debit card, delivery fee will be 2 KDs.  If you specify a residential delivery address in your order, delivery will be between 05:00 PM and 09:00 PM (Kuwait Local Time). If you choose to receive your order at a commercial address, your will receive your order between 09:00 AM and 05:00 PM. If you choose to have your package delivered to your residence, delivery will be between 05:00 PM and 09:00 PM.

 

Cash On Delivery.

After placing your order, you will receive a call from us to confirm proceeding with the order, and also to confirm that you will be available on the day next to the confirmation call. If you are not certain about your availability for receiving your order, you may authorize someone to be available at the address you specify during placing your order to receive it on your behalf and afford the order amount due. Your order will be dispatched only after your confirmation of the above mentioned conditions.

Please note that COD orders may takeup to 10 business days untildelivery.

 

International Shipping

We can deliver to most countries around the world that FedEx Worldwide Shipping delivers to in a brief time frame -depending on your location in relation to the State of Kuwait.
International shipping cost is calculated based on the weight of the total items being shipped. The final shipping charges will be displayed at checkout, for you to review and approve before placing the order.

Please note that in some countries customs charges apply to the shipment. In such a case, these charges will be fulfilled by recipient.

 

 

APPROXIMATE DELIVERY TIME

 

DESTINATION

SHIPPING SERVICE

ORDER FILLED

SHIPPING TIME

TOTAL TIME

Kuwait

Aramex

2 days

1 day

2 days

Middle East

Aramex

2 days

3 days

5 days

Europe, Asia

FedEx Worldwide Express

2 days

5 days

7 days

Americas, Africa

FedEx Worldwide Express

2 days

5 days

7 days

 

Note:  Days mentioned are working days, therefore excluding Saturdays and Sundays.

 

 

Worthy of knowing

 

Delivery time frames are an approximation depending on a smooth transition of your package through customs. We cannot predict or be responsible for your country’s customs procedures or delays.

Note:  If you order an item that is made of exotic skins, we will need to prepare a CITES certificate proving that your item adheres to the Convention on International Trade in Endangered Species of Wild Flora and Fauna. This certificate takes up to 10 business days to be issued, and it must accompany your shipment until it reaches destination. Consequently, your delivery time will be extended for longer time.

All orders require a signature upon receipt and the courier will not deliver your package without a signature. Delays can also occur due to your unavailability to sign for your package or to pay for the required customs and taxes needed upon delivery.

We cannot redirect any shipments once they leave our warehouses. So, please make sure that you, or someone authorized by you, are available at the address you specify in your order shipping details.

All shipments are insured by Riva Fashion until they reach your delivery address, and you -or your representative- sign for their receipt, which automatically transfers all responsibility for the package to you or your representative.

All purchases are charged as Delivery Duty Paid (DDP) therefore the final purchase price will include shipping fees. 

We cannot deliver to PO Boxes unless there is a customer representative available to sign for delivery on your behalf and pay for any duties and taxes.  Providing us with a street address and telephone number is the recommended.

Upon receipt of any package, you should check that it has not been tampered with or opened before signing.  In the case that the box was opened or is in poor condition, you have the right to inspect the contents of the box, and reconcile any differences to the invoice included within the package. You should not sign for the package noting any discrepancies with our shipper and inform us of this by email at customerservice@rivafashion.com.