WHAT IS OUR POLICY ON RETURNS?

 

General Facts

You may return any item for a refund within 14 days of receiving your original order.

 

Please note that we do not provide exchange for the given time. Yet, if you wish to change an item you have purchased for another, you should fill in the Return Form found under “Steps to return a purchased product” section. Once we receive your return request, we will refund you for the value of the returned item.

 

You can verify if the product you received is exactly the same one you ordered online. You can do so by matching the product SKU/barcode number on the product tag with the invoice you received by email.

 

Our return policy does not apply to items bought on sale or promotion.

Accessories cannot be returned or exchanged.

Items that are damaged due to wearing and/or uncareful trying are not considered faulty.

Please note that the goods are your responsibility till they reach us. So, please make sure it’s packed up properly and does not get damaged on the way.

Given the fact that in rare cases, some manufacturing defects can be detected, each and every item is well-inspected before shipping to our customers, and in the case of receiving it as a return as well, to guarantee a convenient service level to our customers.

 

The original invoice must be included with the returned item/s.

 

As we are flexible with accepting returns, we accept items returned without their original packages, provided that all the price and details tags on the product are attached and intact, and the product/s are well-packed, protected and accompanied by any accessories and/or bundle items that come with the product. Yet, some products must be in their original packages; such as shoes, and other products where their tags are affixed on the Return Policy box.

 

Refund may take from 10 to 15 business days from the date we receive the returned item/s.

 

Return Fees in Kuwait                                   

Purchase delivery and return home-collect fee inside The State of Kuwait is 1 KD. All you have to do is prepare the package and the purchase receipt, and give them to the courier representative.

 

If you wish to return one item or more that you had paid for by cash on delivery, you should provide us with your bank account number so we can refund the value due to it through a cash deposit transaction.

 

 International Returns

          The refund process may take up to 10 business days, after the returned product is received by us.

 

          The sum of 20$ will be deducted from your refund value as return shipping fees.

Steps to return a purchased product:

    1-    To start your return process, please go to and fill in the Return FormOnce we receive your form, we will contact you via e-mail to confirm your return request and guide you through the following procedures.

    2-    Pack your return securely, in the original package if possible, and include your completed invoice.

    3-    When your package is ready, the courier will collect the package at your door.

 

If you have any comments, complaints, or inquiries, please contact our Customer Service Team at customerservice@rivafashion.com, or you can contact us at the following address:

Armada Group Retail Concept,

Kuwait.

Farwaniya,

Ardiya Ind. Area, Block 2, Building 165,

Or let us hear from you at +965 22053260 Ext. 4315 between 9 AM and 06:00 PM Saturday through Thursday.