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We have had a lot of improvements to understand the customers’ needs and purchasing habits to make sure it’s simplified to the maximum. After choosing any item and adding it to the basket from the product page you can either go directly to checkout and finalize the transaction or go back to the product page and choose more items. Once you’re done selecting the items you can proceed to the checkout page, choose your preferred payment method and complete the order.
We have a very precise measuring method that we have implicated on our size guide, all the measurements are in centimeters and it’s more than simple to find the right size for you. You can find those guides on the website and the application as shown below respectively;
Website view:
Application view:
You can pay by VISA cards, MASTERCARD, American Express cards & KNET cards. Some customers might face an issue with paying online, if you do face any issue of any sorts please contact us via live chat to resolve the issue on the spot during our working hours.
We ship worldwide except for some countries that will be listed below due to logistical limitations; Afghanistan, Egypt, Iran, Iraq, Israel, Libya, North Korea, Palestine, Syria, Vietnam & Yemen.
If the order was placed as Cash on Delivery the order will be shipped by ARAMEX, and if the order was paid only it will be shipped with Fed Ex courier.
Unfortunately we do not have this option yet. We’re working on improving our services much more and if you have any recommendation please share it with us.
We’re available from Saturday till Thursday from 09:00 till 22:00. If you’re trying to reach us after these hours please feel free to leave us an email at [email protected] and we’ll get back to you on the next working day.
Since our warehouse is based in Kuwait, orders get fulfilled and delivered within 24 hours as long as the full address is mentioned clearly with a correct and active phone number.
If the order was placed as Cash on Delivery, we’ll fulfill the order and ship it within 24 hours and it might take anywhere from 3 to 7 working days for the delivery. If the order was paid online it usually gets delivered within 48 hours from the moment the order is dispatched to the shipping company. Important note: if the address is not mentioned fully and clearly and the phone number mentioned is wrong or inactive the order might be delayed and might lead to it getting cancelled.
The cash on delivery service is available only for Kuwait, Saudi Arabia, Qatar, Bahrain and United Arab Emirates as of now.
If you’re a registered user, you can head over to your orders page, and hit the “track your order” button and it’ll show you the exact status of your order. If you have any further inquiries, please feel free to reach us by email, live chat or over the phone and we’ll assist you at the earliest.
Yes, there are some customs charges, local charges and clearance charges to be paid and since the policies of customs authorities vary from one country to another, it is not possible for us to determine each countries customs policy on garment taxes. Thus, it is recommended to inquire at your customs authority if any taxes would be charged for the item you wish to buy.
Yes, there is a return fee of USD 20.00 for the international orders & SAR 30.00 for orders within Saudi Arabia.
If the order was placed as Cash on delivery, we can only issue a voucher with the amount of the items returned after subtracting the shipping fees since none of the shipping companies offer cash refunds. If the order was paid online we can refund you on the same card that was paid from the amount of the items returned after subtracting the shipping fees.
After receiving the order and within 14 days only, you can submit a return request online. We will send you the shipping documents by email within 24 hours of receiving the request and the pickup will be arranged within the next 24 hours as well.
Once the order is in hand we’ll initiate the voucher creation request or the refund request depending on the payment option that was chosen initially. Voucher creation usually takes 24 hours from receiving the order and the refund process might take up to 14 days at the most since it’s only banking procedures.
Unfortunately we do not have this option at the moment, but you may exchange the size or the color of the item you’ve purchased from the nearest RIVA store to you within 14 days of receiving the item just by presenting the invoice that was sent to you initially once the order was placed.
You can find a complete Size Guide on the side bar on the product page.
Based on the country store you choose, your currency will be set. You can choose of 5 gulf countries in which currency you can pay. You can choose your country store from the list at the right side of the website footer. For other worldwide countries, you can choose the international Riva store where payment is in U.S. dollars.
Yes, you can change your payment currency to any of the following currencies by changing your country store from the list at the right side of the website footer:
We currently accept VISA, MasterCard, AMEX, and KNET. Other payment methods are to be introduced soon.
We ship to almost every country around the world.
We currently ship through FedEx Express for international shipments, and PostaPlus for local delivery in Kuwait. Other service providers may be used in the future.
Package delivery may take up to 9 business days for international shipments, and up to 7 days for local shipments.
You can follow up with the status of your order by clicking My Orders found on the sidebar in your account page. If you had not registered before placing your order, you can go to Track Your Order page and enter your order number and email address. Once your order leaves our warehouse, you will receive an email that contains the tracking number generated by the courier for your package.
You can change your delivery address as long as your package has not been dispatched. We cannot control the course of the package once it leaves our warehouse.
Since the policies of customs authorities vary from one country to another, it is not possible for us to determine each countries customs policy on garment taxes. Thus, it is recommended to inquire at your customs authority if any taxes would be charged for the item you wish to buy.
Given the fact that -in rare cases- you may require a different size after trying the one you ordered, the original purchased item should be returned, and a new order is to be placed on the item you wish to buy. Both; return, and new order can be processed at the same time. For further information on returns, please go to our Return Policy Page.
You can return an item by filling-in the Return Form found on our Return Policy page. Once we receive your form, we initiate a pick-up request from the courier, and provide you with the necessary documents required by the courier upon pick up.
Refund process is done in the same method of payment with the same payment details.
Given the fact that financial transactions take time, a refund process may take 15 to 30 business day.
Unless the item you received contains manufacturing defects, or mismatches the item you ordered, Riva Fashion does not cover the fees of return shipping.
Since our online store is independent from our physical stores, it is not possible to return an item you bought at our online store to a physical one.
You do not have to register to place an order. However, we strongly recommend you to register so you can enjoy the following advantages:
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If you have any inquiries, comments, or complaints, please do not hesitate to contact us at the following e-mail:
[email protected]
Let us hear from you at:
+965 22216688 between 9 AM and 09:00 PM (GMT+3) Saturday through Thursday.
