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You can find a complete Size Guide on the side bar on the product page.
Based on the country store you choose, your currency will be set. You can choose of 5 gulf countries in which currency you can pay. You can choose your country store from the list at the right side of the website footer. For other worldwide countries, you can choose the international Riva store where payment is in U.S. dollars.
Yes, you can change your payment currency to any of the following currencies by changing your country store from the list at the right side of the website footer:
We currently accept VISA, MasterCard, AMEX, and KNET. Other payment methods are to be introduced soon.
We ship to almost every country around the world.
We currently ship through FedEx Express for international shipments, and PostaPlus for local delivery in Kuwait. Other service providers may be used in the future.
Package delivery may take up to 9 business days for international shipments, and up to 7 days for local shipments.
You can follow up with the status of your order by clicking My Orders found on the sidebar in your account page. If you had not registered before placing your order, you can go to Track Your Order page and enter your order number and email address. Once your order leaves our warehouse, you will receive an email that contains the tracking number generated by the courier for your package.
You can change your delivery address as long as your package has not been dispatched. We cannot control the course of the package once it leaves our warehouse.
Since the policies of customs authorities vary from one country to another, it is not possible for us to determine each countries customs policy on garment taxes. Thus, it is recommended to inquire at your customs authority if any taxes would be charged for the item you wish to buy.
Given the fact that -in rare cases- you may require a different size after trying the one you ordered, the original purchased item should be returned, and a new order is to be placed on the item you wish to buy. Both; return, and new order can be processed at the same time. For further information on returns, please go to our Return Policy Page.
You can return an item by filling-in the Return Form found on our Return Policy page. Once we receive your form, we initiate a pick-up request from the courier, and provide you with the necessary documents required by the courier upon pick up.
Refund process is done in the same method of payment with the same payment details.
Given the fact that financial transactions take time, a refund process may take 15 to 30 business day.
Unless the item you received contains manufacturing defects, or mismatches the item you ordered, Riva Fashion does not cover the fees of return shipping.
Since our online store is independent from our physical stores, it is not possible to return an item you bought at our online store to a physical one.
You do not have to register to place an order. However, we strongly recommend you to register so you can enjoy the following advantages:
After placing your order, you will receive a call from us to confirm proceeding with the order, and also to confirm that you will be available on the day next to the confirmation call. If you are not certain about your availability for receiving your order, you may authorize someone to be available at the address you specify during placing your order to receive it on your behalf and afford the order amount due. Your order will be dispatched only after your confirmation of the above mentioned conditions. Please note that COD orders may take up to 10 business days until delivery and there will be extra 5 USD for COD service.
We can deliver to most countries around the world that FedEx Worldwide Shipping delivers to in a brief time frame -depending on your location in relation to the State of Kuwait. International shipping cost is calculated based on the weight of the total items being shipped. The final shipping charges will be displayed at checkout, for you to review and approve before placing the order. Please note that in some countries customs charges apply to the shipment. In such a case, these charges will be fulfilled by recipient.
Note: Days mentioned are working days, therefore excluding Saturdays and Sundays.
Delivery time frames are an approximation depending on a smooth transition of your package through customs. We cannot predict or be responsible for your country’s customs procedures or delays. All orders require a signature upon receipt and the courier will not deliver your package without a signature. Delays can also occur due to your unavailability to sign for your package or to pay for the required customs and taxes needed upon delivery. We cannot redirect any shipments once they leave our warehouses. So, please make sure that you, or someone authorized by you, are available at the address you specify in your order shipping details. All shipments are insured by Riva Fashion until they reach your delivery address, and you -or your representative- sign for their receipt, which automatically transfers all responsibility for the package to you or your representative. All purchases are charged as Delivery Duty Paid (DDP) therefore the final purchase price will include shipping fees. We cannot deliver to PO Boxes unless there is a customer representative available to sign for delivery on your behalf and pay for any duties and taxes. Providing us with a street address and telephone number is the recommended. Upon receipt of any package, you should check that it has not been tampered with or opened before signing. In the case that the box was opened or is in poor condition, you have the right to inspect the contents of the box, and reconcile any differences to the invoice included within the package. You should not sign for the package noting any discrepancies with our shipper and inform us of this by email at [email protected].
Purchase delivery and return home-collect fee inside The State of Kuwait is 1 KD. All you have to do is prepare the package and the purchase receipt, and give them to the courier representative.
For Cash On Delivery orders, we can only issue vouchers and not in cash since the shipping companies do not offer such service. Once the order is in hand we can issue the voucher (Minus the return fees).
Should you exchange an item, an Exchange Form must be filled-in and submitted. Then, we will request the courier to collect the item/s at your door. Once the items are received at our warehouse, we will create a voucher for you of the value of the items we receive, after deducting the sum of 20$ (International and G.C.C countries), or 1.5 KWDs (Kuwait based) as return shipping fees. You may add items that are equivalent in total value to the value of the voucher. If you wish to add items that are higher in price, the due price discrepancy will be paid after you checkout. If the total value of your voucher exceeds 200$, shipping will be free. If it is less than 200$, shipping cost will be paid after checkout. Shipping costs would be added to price discrepancies – if any is due. To fill in the Exchange Form, please go to our Return Policy page, and then click the Return Form link found in the Steps to return a purchased product section. Please note that you should select the Exchange option for your case to proceed.
The refund process may take up to 10 business days, after the returned product is received by us. The sum of 20$ will be deducted from your refund value as return shipping fees.
If you have any comments, complaints, or inquiries, please contact our Customer Service Team at [email protected] or you can contact us at the following address:
Or let us hear from you at +965 22216688 between 9 AM and 09:00 PM (GMT+3) Saturday through Thursday.
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If you have any inquiries, comments, or complaints, please do not hesitate to contact us at the following e-mail:
[email protected]
Let us hear from you at:
+965 22216688 between 9 AM and 09:00 PM (GMT+3) Saturday through Thursday.
