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RIVA have developed a series of staff training programs that have proven success with our employees. Our customer is our business and we recognise how important it is to retain the loyalty of our customer base. For this reason we deliver our training programs offering ‘real life’ situations on site at our training centre. Our Sales staff are encouraged to take on a helpful and proactive role with the customer, advising on what pieces work well together and why. This approach forms a bond between customer and staff, ensuring that sales are maximised and the customer leaves the store feeling satisfied and likely to return to buy again in the future.